The majority of our facility and encounter tours are under covered shelter, meaning rain will not be a factor for planning your visit to us.

Outside animals, including dogs, are not allowed to attend due to the fact that we have live animals, and cannot predict how they and your pet will interact. This is for everyone's safety.
 
​Please plan to arrive 10-15 minutes prior to your scheduled visit so we can have you checked in and begin the presentation on time. If you arrive late, there is no guarantee you will get the full presentation experience.
 
We ask that you purchase your tickets prior to your visit. We only have select dates and times that we are open and each time slot has a max amount of participants to ensure everyone has a memorable experience.
 
Each encounter is specific to the animal being encountered. Some animals are dangerous to pet or are solitary so our encounter will allow you to get up-close without endangering you or our animals. Most of the time if an animal can't be touched, we offer hand feeding opportunities to still get that bonding moment with out animals!
 
We do not allow smoking or vaping at our facility and ask that you step outside of our perimeter fence to do so.